When someone is waiting for a package, they expect you to have all the details. Whats the status? Where is the package now? Who signed for it? When will they receive it?
Theres a reason for this anxiety. Often, packages contain critical time-sensitive items, including contracts ready to be signed, parts to keep an assembly line from shutting down or perishable medical samples for research. Lost or misplaced assets can bring business to a halt.
When you can respond to any inquiry with speed and confidence, you can increase efficiency, satisfaction and accountability.
Having packages recognized as "received" is only part of the job. Getting it to its final destination and the proper recipient in a timely fashion is paramount.